Politique de remboursement

1. No Return Policy:

As our products are custom-made to your specific size and preferences, we do not accept returns. Each order is crafted uniquely for you, ensuring the highest level of personalization and quality.

2. Damaged Product Exchange:

In the rare event that you receive a damaged product, we are committed to making it right. To initiate an exchange, please follow these steps:

Proof of Damage: Provide clear images showing the damage to the product.
Exchange Process: Upon verification of the damage, we will exchange the item for the same design and colour. We do not offer exchanges for different designs or colours.

3. No Refund Policy:

We do not offer refunds for any products. Our commitment is to deliver a product that meets your expectations and specifications.

4. Lost or Stolen Packages:

If your order is lost or stolen during shipment, we will prioritize delivering a replacement product to you as soon as possible. Please contact our customer service team with your order details so we can assist you promptly.

Thank you for your understanding and support. If you have any questions or need further assistance, please reach out to us at : contact@heritieraureole.com