Privacy policy

Privacy Policy for Héritier Auréolé

Last updated: 26 August 2024

This Privacy Policy describes how Héritier Auréolé ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from heritieraureole.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1.       What is Covered by This Privacy Policy and Do Other Policies Apply to You?

This Privacy Policy covers our treatment of personal information we collect when you access or use our Services. This policy does not apply to the practices of companies we do not own or control or to people we do not employ or manage.

2.       Who Collects & Uses Your Personal Information?

Héritier Auréolé, a company registered in India with a business address at 140 Prince Golam Hussain Shah Road, Jadavpur, Kolkata – 700032, WB, India, collects and uses your personal information.

3.       Why Do We Collect Your Personal Information?

We collect your personal information to:

  • Provide, operate, and maintain our Services
  • Improve, personalize, and expand our Services
  • Understand and analyze how you use our Services
  • Develop new products, services, features, and functionalities
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes
  • Process your transactions and manage your orders
  • Prevent fraud and enhance the security of our Site
  • Comply with legal obligations and resolve any disputes we may have with any of our users and enforce our agreements

4.       What Personal Information Do We Collect?

The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. This includes:

Information We Collect Directly from You:

  • Basic contact details such as your name, address, phone number, and email address
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, and security questions
  • Shopping information including the items you view, put in your cart, or add to your wishlist
  • Customer support information including the information you choose to include in communications with us

Information We Collect Through Cookies and Similar Technologies:

  • Usage Data including information about how you access and use our Site, device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services

Information We Obtain from Third Parties:

  • Information from vendors and service providers who collect information on our behalf, such as payment processors and shipping providers
  • Information from partners who help us support and improve our Site and Services

5.       When Do We Collect Your Personal Information?

We collect your personal information when you:

  • Visit our Site
  • Create an account
  • Make a purchase
  • Contact us for customer support
  • Subscribe to our newsletter or other communications
  • Participate in our promotions or surveys

6.       How Do We Collect Your Personal Information?

We collect personal information:

  • Directly from you when you provide it to us
  • Automatically as you navigate through our Site using cookies and other tracking technologies if you accepted the cookies banner only then
  • From third parties, such as our partners and service providers

7.       Who Are Our Third-Party Sources?

Our third-party sources include:

  • Service providers such as payment processors, shipping providers, and IT support
  • Marketing and advertising partners
  • Analytics providers

8.       Should You Always Share Your Personal Information with Us?

Providing personal information is necessary for us to provide certain Services to you, such as processing your orders and providing customer support. However, you can choose not to provide certain information, but this may prevent you from using some features of our Site.

9.       For How Long Do We Keep Your Personal Information?

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

10.   How Do We Protect Your Personal Information?

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

11.   With Whom Do We Share Your Personal Information?

We may share your personal information with:

  • Vendors and service providers who perform services on our behalf
  • Business and marketing partners
  • Affiliates within our corporate group
  • Legal authorities as required by law

12.   How Do We Address the Privacy of Children?

We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will delete such information from our files.

13.   Can the Privacy Policy Change?

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

14.   Do We Use Cookies or Other Online Advertising Technologies?

Yes, we use cookies and similar technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

15.   How Can You Contact Us?

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please reach out to us at:

Email: contact@heritieraureole.com